Answers to Your Questions

Q: Does HAPAY Designs offer custom vinyl sticker designs, and how can I request one?

A: Yes, HAPAY Designs occasionally offers custom vinyl sticker designs depending on the feasibility of the project. In addition to our range of original and premium vinyl stickers, we also periodically release Limited Edition designs available for purchase through our store. If you are interested in a custom design or want more information about our Limited Editions, please reach out to us via email at info@hapaydesigns.co.uk. Our team will be happy to assist you in bringing your unique design ideas to life.
Q: Do you ship your vinyl sticker designs internationally, and how can I find out the shipping cost?

A: Yes, HAPAY Designs proudly ships our premium vinyl sticker designs worldwide. The shipping cost is determined based on your location and the size of your order, and it is available for you to view during the checkout process. For more detailed information on our shipping policies, please visit our Shipping Policy page here: https://www.hapaydesigns.co.uk/shipping-and-returns. Thank you for choosing HAPAY Designs for your cool, original stickers and printed products!
Q: How do I properly apply a vinyl sticker from HAPAY Designs?

A: To apply a vinyl sticker from HAPAY Designs, follow these steps for the best results: 1. Prepare the Surface: Begin by thoroughly cleaning the surface where you plan to apply the sticker. Ensure it is free from any dirt, dust, and debris. This will help the sticker adhere better and look smoother. 2. Remove Backing Paper: Carefully peel the backing paper from the sticker, making sure to leave the transfer tape in place. This tape helps in the precise placement of the sticker. 3. Position the Sticker: Align the sticker on the desired surface. Take your time to ensure it is positioned exactly where you want it. Once satisfied with the placement, press down on one edge of the sticker. 4. Smooth Out Air Bubbles: Using a squeegee or a credit card, gently smooth out the sticker from the center towards the edges. This will effectively remove any air bubbles and help the sticker adhere firmly to the surface. 5. Peel Off Transfer Tape: After the sticker is completely smoothed out and securely in place, slowly peel off the transfer tape, making sure that the sticker remains adhered to the surface. By following these steps, you can ensure a clean, professional look for your premium vinyl sticker from HAPAY Designs.
Q: What is the return policy for products purchased from HAPAY Designs?

A: We want you to be completely satisfied with your purchase from HAPAY Designs. If for any reason you need to return a product, our straightforward policy is designed to make the process hassle-free. We accept returns within 30 days of purchase, provided the items are in their original condition and packaging. Simply contact us by email to initiate the return. We believe in building trust and confidence with our customers, and our return and exchange policy reflects our commitment to your satisfaction. Once we receive your returned item, we will process your refund or exchange promptly. Your satisfaction is our top priority, and we're here to ensure a seamless experience with HAPAY Designs.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.